ct999e Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by ct999e ("ct999e", "we", "us", "our"), the operator of the online gaming and sports betting information platform accessible at https://ct999e.cam (the "Platform"). This Policy explains how ct999e collects, uses, stores, shares and protects personal data relating to you ("User", "you", "your") when you visit or use the Platform.

We are committed to handling your personal data responsibly and in accordance with applicable data protection legislation. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, both of which are incorporated into our broader user agreement framework.

2. Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers and financial information.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, ct999e.
• "Data Processor" means any third party that processes personal data on behalf of ct999e in accordance with ct999e's instructions.
• "Consent" means a freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their personal data.
• "KYC Data" means identity and address verification documentation collected as part of the Know Your Customer process, including CNIC copies, passport scans and proof-of-address documents.
• "Cookies" means small text files placed on your device by the Platform to collect and store information about your browsing behaviour.
• "Special Category Data" means sensitive personal data including health information, which may be collected where you disclose a gambling-related health condition during self-exclusion or responsible gambling processes.

3. Data Controller Identity

ct999e is the Data Controller responsible for personal data collected through the Platform. Where ct999e engages third-party Data Processors — such as payment service providers, identity verification agencies and analytics providers — ct999e remains responsible for ensuring that those processors handle your data in accordance with this Policy and applicable law.

If you have any questions about how ct999e processes your personal data, or if you wish to exercise any of your data subject rights, please contact us using the details set out in Section 15 of this Policy.

4. Personal Data We Collect

ct999e collects personal data through several channels. The categories of data we collect are set out below:

4.1 Registration Data

When you create an Account on the Platform, we collect:

• Full legal name;
• Date of birth (to verify you are aged 18 or above, or the higher minimum required by the operator's licensing jurisdiction);
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar);
• Email address;
• Mobile phone number;
• Username and encrypted password.

4.2 KYC Verification Data

To comply with anti-money laundering obligations and age verification requirements, we may collect:

• Government-issued photo identification (such as a CNIC, passport or driving licence);
• Proof of residential address (such as a utility bill or bank statement);
• Source-of-funds documentation where required by our compliance obligations;
• Biometric data, where applicable under the verification method used.

4.3 Transactional Data

In connection with deposits, withdrawals and gameplay, we collect:

• Deposit and withdrawal amounts and timestamps;
• Payment method references (e.g., partial account numbers, wallet identifiers);
• Betting and gaming history, including stakes, outcomes and net positions;
• Currency denomination — primarily Pakistani Rupees (PKR / Rs) or other currencies as applicable.

4.4 Technical & Usage Data

When you visit or use the Platform, we automatically collect:

• IP address and approximate geolocation;
• Device type, operating system and browser version;
• Session duration, pages visited and click-path data;
• Referral source (e.g., the URL from which you arrived at the Platform);
• Cookie identifiers and similar tracking data (see Section 10).

4.5 Communications Data

Where you contact ct999e's support team, we collect:

• The content of your messages and any attachments;
• Your preferred language (English or Urdu);
• Timestamps and communication channel used;
• Records of any formal complaints submitted.

4.6 Responsible Gambling Data

Where you interact with our responsible gambling tools — including setting deposit limits, loss limits, session time reminders or requesting self-exclusion — we collect and retain records of those interactions. This may include limited Special Category Data where you voluntarily disclose a health-related reason for your self-exclusion request.

5. Lawful Basis for Processing

ct999e processes your personal data on one or more of the following lawful bases:

6. How We Process Your Data

ct999e uses personal data for the following purposes:

7. Data Sharing & Disclosure

ct999e does not sell your personal data to unaffiliated third parties. We may share your data in the following limited circumstances:

7.1 Service Providers & Data Processors

We engage carefully selected third-party service providers who process data on our behalf. These include identity verification agencies, payment processing infrastructure providers, cloud hosting and data storage providers, fraud detection platforms and customer support tools. All processors are bound by data processing agreements requiring them to protect your data.

7.2 Regulatory & Legal Disclosure

We may disclose personal data to competent authorities, law enforcement agencies, regulators or courts where we are legally required to do so, including in response to court orders, regulatory investigations and lawful AML-related reporting obligations. We will, where permitted by law, notify you of such disclosures.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of ct999e's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Policy that result from it.

7.4 Responsible Gambling Bodies

Where required by our licensing obligations or where we have a reasonable safeguarding concern, we may share limited data with responsible gambling organisations or self-exclusion scheme administrators.

8. International Data Transfers

ct999e operates under an international licensing framework and may store and process personal data on servers located outside Pakistan. Where personal data is transferred to countries that may not provide an equivalent level of data protection to your home jurisdiction, ct999e will implement appropriate safeguards. These may include standard contractual clauses, data processing agreements with adequacy provisions, or other recognised transfer mechanisms under applicable law.

Pakistani users should be aware that Pakistani data protection law — including provisions under PECA 2016 and related regulations — may not be fully applicable to cross-border data transfers made in connection with international online platforms. By using the Platform, you acknowledge this cross-border dimension of ct999e's data processing operations.

9. Data Retention

ct999e retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The general retention principles we apply are as follows:

After the applicable retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

10. Cookies & Tracking Technologies

ct999e uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform, remember your preferences and analyse usage patterns. The categories of cookies we use are set out below:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as session management, login authentication, security tokens and load balancing. You cannot opt out of strictly necessary cookies while continuing to use the Platform.

10.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language (English or Urdu), display settings and previously entered form data — to provide you with a more personalised experience.

10.3 Analytical Cookies

We use analytical cookies to understand how Users navigate the Platform, which pages are most visited and where technical errors occur. This data is processed in aggregated form and is used solely to improve Platform performance. These cookies require your consent.

10.4 Marketing Cookies

Where you have provided consent, marketing cookies may be used to display relevant promotional content based on your browsing behaviour and game preferences. You may withdraw consent for marketing cookies at any time through your browser settings or Account cookie preferences.

11. Data Security

ct999e implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between your device and the Platform;
• Encryption at rest for stored personal data and financial records;
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Multi-factor authentication options for Account login;
• Incident response procedures for detecting, reporting and managing data breaches.

While ct999e takes all reasonable steps to protect your personal data, no data transmission over the internet can be guaranteed to be entirely secure. You are responsible for maintaining the confidentiality of your Account credentials and for notifying ct999e immediately if you suspect unauthorised access to your Account.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ct999e will notify affected Users without undue delay, in accordance with applicable data protection obligations.

12. Minors & Age Restriction

The Platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the operator's licensing jurisdiction. ct999e does not knowingly collect or process personal data relating to minors. If we become aware that personal data has been collected from a person under the applicable minimum age, we will take immediate steps to delete that data and close the associated Account.

Parents and guardians in Pakistan and elsewhere who believe that a minor may have registered on the Platform are encouraged to contact our support team immediately. Please note that being of the legal adult age does not automatically make online gambling lawful under Pakistani law — users must satisfy themselves as to their obligations under applicable local legislation.

13. Your Data Subject Rights

Subject to applicable law and certain limited exceptions (such as where retention is required for AML compliance), you have the following rights in respect of your personal data held by ct999e:

To exercise any of the above rights, please submit a written request to our support team at the email address listed in Section 15. We will acknowledge your request within 5 business days and aim to fulfil verified requests within 30 days. We may need to verify your identity before processing certain requests.

14. Changes to This Policy

ct999e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform functionality. When we make material changes, we will update the "Effective Date" at the top of this Policy and, where appropriate, notify registered Users via email or an in-Platform notification.

Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. If you do not accept any material changes, you should discontinue use of the Platform and contact our support team to initiate Account closure.

Archived versions of previous Privacy Policies are available on request by contacting our support team.

15. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way ct999e processes your personal data, please contact our support team. We handle data-related enquiries in English and Urdu.